Best for anything involving credentials, invoices or a long description of a problem.
Support desk
Email
WhatsApp
How to reach us
One team handles everything: pre-sales questions, activation, device setup, channel requests and billing. There is no phone tree and no retention department.
Best for quick questions, order confirmations and live troubleshooting during a game.
Visit
2100 Ross Avenue, Suite 760
Dallas, TX 75201
United States
Correspondence address. The service itself is delivered entirely online.
Hours
Seven days a week, 07:00–23:00 Central Time. Overnight messages are answered first thing.
Activation continues outside these hours for orders already paid.
Trying to place an order rather than ask a question? The checkout page is faster. Looking for wholesale terms? Use the reseller application instead — it routes to a different queue.
Faster answers
Three pages that solve most tickets
Setup guide
Install steps for every supported device plus the playlist procedure. Open the guide.
Channel directory
Check a network is carried before you order. Browse the lineup.
FAQ
Twenty answers covering activation, devices, refunds and travel. Read the FAQ.