At USATVStream we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and the applicable exceptions.
1. General policy — no refunds after activation
All subscription purchases are final once an account has been activated.
Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. This policy is consistent with standard practice for digital subscription services and complies with applicable consumer protection laws in the United States.
We strongly encourage you to start with our low-cost introductory 1-month plan at $8.99 before committing to a longer subscription — see section 5 below.
2. Eligible exceptions
Refunds or credits will be considered in the following verified circumstances only.
2.1 Extended service outage
If USATVStream experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period. This credit reflects the proportion of your subscription period during which the Service was unavailable.
- The outage must be confirmed on our end and attributable to USATVStream infrastructure.
- Outages caused by your internet service provider, device issues or third-party apps, including IBO Player, are not eligible.
- Credit requests must be submitted within 14 days of the outage being resolved.
2.2 Duplicate charge
If you were charged more than once for the same subscription plan because of a technical error, you are entitled to a full refund of the duplicate charge.
- Proof of duplicate charges, such as a bank or payment processor statement, may be required.
- Refunds for duplicate charges are processed within 5 to 10 business days.
3. Non-eligible situations
Refunds are not available in the following circumstances:
- You changed your mind after purchasing.
- You purchased the wrong plan.
- You experienced issues with your own internet connection, router or device.
- You had compatibility issues with hardware or software not supported by USATVStream.
- Your account was suspended or terminated for a violation of our terms of service.
- You forgot about your subscription or did not use the Service during your subscription period.
- Content libraries or channel availability changed during your subscription.
4. How to request a refund
To submit a refund request for an eligible exception:
- Email us at [email protected] with the subject line
Refund Request — [Your Account Email]. - Include the following in your message:
- Full name on the account
- Email address used to register
- Date of purchase
- Description of the issue — outage details or duplicate charge evidence
- Payment reference number, if available
- Requests must be submitted within 7 days of the qualifying event.
- Our team will review your request and respond within 3 business days.
5. Introductory plan
USATVStream offers a discounted introductory 1-month plan at $8.99 so you can evaluate the Service at minimal cost before committing to a longer subscription. We encourage all new users to start there.
To order the introductory plan, use the checkout page or contact us at [email protected].
6. Refund processing
Approved refunds are processed as follows:
- Refunds are returned to the original payment method used at the time of purchase.
- Processing time is 5 to 10 business days after approval, depending on your bank or payment provider.
- USATVStream is not responsible for delays caused by financial institutions.
7. Chargebacks
We ask that you contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorised chargebacks may result in immediate account suspension and may be disputed.
If a chargeback is found to be fraudulent or in violation of these terms, USATVStream reserves the right to pursue recovery through appropriate legal channels.
8. Changes to this policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted at https://usatvstream.us/refund.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.
9. Contact
For refund enquiries or questions about this policy:
Email: [email protected]
Website: https://usatvstream.us
Post: 2100 Ross Avenue, Suite 760, Dallas, TX 75201, United States
Our support team aims to respond to all enquiries within 24 hours. General questions are better sent through the contact page.