USATVStream ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it and your rights regarding that data when you use our Service at https://usatvstream.us. It sits alongside our terms of service, which govern the subscription itself.
1. Information we collect
1.1 Information you provide directly
- Account information: name, email address, phone number
- Payment information: billing details processed via our secure payment provider. We do not store full card numbers.
- Support communications: messages and information you send to [email protected]
1.2 Information collected automatically
- Usage data: pages visited, features used, session duration, subscription status
- Device information: device type, operating system, app version (IBO Player)
- IP address: used for region detection, fraud prevention and service delivery
- Cookies and tracking: session cookies for authentication; analytics cookies for service improvement (see section 6)
1.3 Information we do not collect
We do not collect sensitive personal data such as government identification numbers, biometric data, or financial account details beyond payment processing.
2. How we use your information
We use your data to:
- Deliver the Service: activate and manage your subscription, authenticate your device and stream content.
- Process payments: complete transactions and send receipts.
- Provide customer support: respond to enquiries, troubleshoot issues and resolve disputes.
- Improve the Service: analyse usage patterns to enhance performance and content offerings.
- Send service communications: account confirmations, renewal reminders and important updates. We do not send unsolicited marketing emails.
- Prevent fraud and abuse: detect and block unauthorised account sharing or misuse.
- Comply with legal obligations: respond to lawful requests from authorities in the United States.
We do not sell, rent or trade your personal data to third parties for marketing purposes.
3. Legal basis for processing
Where required by law — including under GDPR for visitors in the European Economic Area and under state privacy statutes in the United States — our legal basis for processing is:
- Contract performance: processing necessary to deliver your subscription.
- Legitimate interests: fraud prevention, service security and analytics.
- Legal obligation: compliance with applicable laws in the United States.
- Consent: where we explicitly ask for it, for example optional communications.
4. Data sharing
We share your data only with:
- Payment processors, to complete transactions securely under their own privacy policies.
- Infrastructure providers, hosting and CDN suppliers who process data on our behalf under data processing agreements.
- Legal authorities, when required by law, court order, or to protect the rights and safety of USATVStream and its users.
We require all third-party processors to maintain appropriate security measures and prohibit them from using your data for their own marketing purposes.
5. Data retention
| Data type | Retention period |
|---|---|
| Account data | Duration of subscription + 90 days after cancellation |
| Payment records | 7 years (legal and tax compliance) |
| Support tickets | 2 years from resolution |
| Usage and log data | 90 days rolling |
After the retention period, data is permanently deleted or anonymised.
6. Cookies
- Essential cookies: required for login sessions and site functionality. These cannot be disabled.
- Analytics cookies: used to understand how visitors interact with https://usatvstream.us — page views, navigation paths. You may opt out through your browser settings.
We do not use advertising or third-party tracking cookies.
7. Your rights
Depending on your location and applicable law in the United States, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data, subject to legal retention requirements
- Restrict or object to certain processing activities
- Data portability: receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. Routine questions are better sent through the contact page.
8. Data security
We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit
- Encrypted storage for sensitive account information
- Access controls limiting who can view personal data
- Regular security reviews
No system is 100% secure. In the event of a data breach affecting your rights, we will notify you and the relevant authorities as required by law in the United States.
9. Children's privacy
The Service is not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact [email protected] and we will delete it promptly.
10. International transfers
Your data is processed and stored in secure data centres. If data is transferred outside the United States, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated policy at https://usatvstream.us/privacy.html with a revised "Last updated" date. For material changes we will notify you on WhatsApp or with a prominent notice on the site.
12. Contact
For privacy-related questions or to exercise your rights:
Email: [email protected]
Website: https://usatvstream.us
Post: 2100 Ross Avenue, Suite 760, Dallas, TX 75201, United States